Remote Management and Monitoring (RMM)

The Value of Managed IT Services

Faster Problem Resolution
With remote monitoring in place, we’ll usually see a problem before you do, allowing us to get a jump on the matter with less (or zero!) Downtime for you.
Better Financial Planning (Increase revenues/profit)
With managed IT services, you know how much you’re going to spend each month. No more gambling with your budget and productivity.
Our Team Is Your Team 24/7
When an issue arises, we’re already on the job — taking care of routine maintenance and ensuring your IT systems are operating properly.
Your Systems Stay Optimized
Even when systems aren’t actually down, they can still run slow, or inefficiently. Our solution maximizes the value of your IT investment all the time.
Secure Data and files
We monitor your systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures. Little problems don’t become big — and expensive — and in most instances, you won’t even know there was ever an issue.
24 hours help desk
When an issue arises, we’re already on the job, taking care of routine maintenance and ensuring your IT systems are operating properly with a team of 150 expert technicians.

Remote Management and Monitoring (RMM)

With our managed IT services, you’ll enjoy the benefit of a full team of IT specialists keeping your systems in excellent working order. Our managed IT services will Maintain 24/7 watch over your entire IT environment, Identify and analyze server “events” for potential problems. Remediate processes or services that fail, ensure security patches, service packs and anti-virus protocols are up to date and ensure that data backups are completed RMM uses systematic tools to automatically perform system analyses, while remote monitoring improves hardware by recording performance data; in other terms, RMM can prevent problems before they occur.

The average small business spends 6.4% of its revenue on technology. That may not surprise you, but did you know 80% of the cost comes after the initial purchase? Clearly, acquiring new technology isn’t nearly as expensive as keeping it performing well. Shouldn’t your IT systems be an investment for business growth, rather than a drag on profitability?

· How can we help?

Our remote-monitoring tools, back-office services, and software options provide cost-effective IT management to make sure your systems operate as required and deliver the ROI you expect. Key elements include

Server Monitoring and Care: We utilize software agents to track and analyze your network activity 24/7. When a system or function fails, an alert is generated for our team to immediately investigate. Once the problem is identified, we work to remedy it — remotely at first, and with additional resources as needed.

Desktop Monitoring and Care: Our preventive maintenance service for desktops regimentally monitors and addresses common problems experienced by desktop users. Whether it’s getting rid of viruses, attacking spyware issues or installing patches, we handle it all — in the background while your employees remain productive.

Mobile Device Management: With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.

Scheduled Network and Security Assessments: How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of potential problems that fall outside of safe parameters. With these comprehensive assessments, you’ll always have the best information for choosing the most effective response option.